Skip to main content

Password and account help

Are you having trouble logging in to your account? Here are some common issues:

Issue #1: Thought you created an account, but it won’t let you sign in.

This may mean you never confirmed your email address. After you enter an email address and password and hit the "create account" button, you still need to go to your email and look for a confirmation email from

When you receive this email, you will need to click on the link within that email and it will bring you to the website where you will complete the registration by entering your delivery information. Once you’ve entered the information and click on “Save” you can click on “Sign In” and log in to the website.

If you did not confirm your email within 24 hours, you will need to start over and click on Create Online Account to begin the registration process again. 

Issue #2: Forgot your password.

If you have forgotten your password, click on Sign In. Enter the email address you used to create your online account and click ‘Request Password Reset’.

Wait for the password reset link email from

If you do not receive an email it may indicate you have not created an online account or you did not complete the account creation process. Go here to create a new account.

Issue #3: When trying to create and account, you receive the message ‘Email address is unavailable’

This indicates that your email address is already set up for an online account in our system. You have already created an account. If you don't remember or don't know the password for this account, you will need to reset your password using the instructions above.

Issue #4: If you receive the message ‘Email address or password is invalid’

Try typing your email address and password in again. Did you remember the “@” symbol? Your email address has to have an “@” symbol and has to have a suffix like .com, .org .net, etc. If the error message continues to display, you can try creating a new online account.